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Running head: PROJECT MANAGEMENT1Project ManagementNameInstitutionPROJECT MANAGEMENT2Question ThreeThe two examples of knowledge management software include the ProProfsKnowledgeBase and the Atlassian Confluence.ProProfs KnowledgeBaseThis knowledge management software is developed by an American company that offerssmart platforms and tools for online exercise and evaluation. It has about 500 customersincluding the likes of Cisco, Dell and Sony. The knowledge base software enables one to createdocumentation, wikis, user guides and online FAQ for the employees improve customer support.It also aims at reducing customer support tickets as well as increasing the access to knowledgefor the employees. Access to information can be achieved anywhere and anytime, through theprivate or public knowledge base. Using the ProProfs KnowledgeBase, one can easily collect,distribute and apply the knowledge in a number of ways (Kerzner, 2001). After the creation of aknowledge base, some context-sensitive help tools can be used to establish task-based and onsite based help. It also enables the creation, designing, management of files, documentations andmanuals using advanced authoring methods. ProProfs KnowledgeBase is offered in pricesvarying from 29 dollars to 299 dollars per month.Atlassian ConfluenceThe Confluence software is produced by a company known as Atlassian, which providesbusiness solutions like Trello and Jira. It is a content software that enables one ...


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