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Running head: BALANCED SCORECARDThe use of balanced scorecard in the governmentStudents nameInstitutional affiliation1BALANCED SCORECARD2The Use of Balanced Scorecard in GovernmentBusinesses, industries, non-profit organizations, and governments are dependent on effectivestrategic plans for success. The balanced scorecard is a management and strategic planningmethodology that these organizations use to bring into line their business activities to theirstrategies, to improve communication both internally and externally, and measuringorganizational performance. According to Norton and Kaplans approach, the design of thescorecard should allow leaders to view an organization from four perspectives;The learning and growth perspective which focuses on improving the knowledge andexpertise of the employees and makes readily available any information that may be neededby the employees at all times. The customer perspective ensures the leaders know what thecitizens want, what makes them satisfied in their government and how happy they areconsidering the current performance of government. The third perspective is the businessprocess perspective which affects the employees and internal activities of the institutiondirectly. The view allows the leaders to understand what activities undertaken are in line withthe strategic plan. Finally, the financial perspective necessitates that all the funding data isstored correctly and is provided to decision-makers i ...


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