Running head: COST OF EMPLOYEE TURNOVERCost of Employee TurnoverNameInstitution1COST OF EMPLOYEE TURNOVER2Problem StatementEmployee turnover is considered costly to the hotel industry because it disrupts businessoperations by additional costs of hiring and training new personnel. Statistics indicate that theestimated cost of hotel employee turnover is 30% of the annual staff wages (Ferreira et al.,2017). Replacing a management staff is more expensive as it costs about 50% of themanagement staffs annual wages. The overall business challenge is the high employee turnoverthat has a serious impact on the long term sustainability of the venture. The problem is persistentbecause some hotel managers do not have the strategies to address the issue and maintain a lowrate of front desk night audit employee turnover. Statistics from the U.S. Bureau of LaborStatistics (2018), indicate that there was about of 935,000 cases of employee separations fromhotels front desk in March 2017, and by April 2018, the figure grew to 957,000 (U.S. Bureau ofLabor Statistics, 2018).Purpose StatementThe purpose of this qualitative study is to explore strategies some hotel managers applyto retain night audit employees. The selected population of the study involves hotels that have alow turnover during the night audit shift, in Virginia Beach, VA. The impact for positive socialchange is the availability of more jobs, job security and continued employment that influenceslivin ...
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