General Quality Concepts,Theories in BusinessNames:Institution:Overview Businesses strive to meet the needs of consumers. One approach is to improve the quality of goods and services. An important area to improve is the supply chain. It raises the quality of the business offering. The business gains a competitive edge. Customers gain more value. More customers are retained. A business attracts more customers.Supply chain management Production occurs in phases. It follows a process of the supply chain. Raw materials flow into the business. Goods and services transition from one stage of production to the next. Complete products are stored. Supply chain ends with the movement of goods and services to theconsumers.Quality concepts for supply chainmanagement Quality governs every business process. It should be maintained at all phases to achieve success throughout the business. Poor quality supply chain results in inferior products. The resultant services are also of inferior quality. This may fail to meet consumers needs. Quality should thus guide all the processes.Quality concepts for supply chainmanagement contd SCM is cumulative process. It involves many processes and organizations. What reaches consumers should represent cumulative efforts of the supplychain. The supply chain is the set of stakeholders. Stakeholders cover suppliers and the organiz ...
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