Running Head ANNOTATED BIBLIOGRAPHYAnnotated BibliographyNameInstitutional Affiliation1ANNOTATED BIBLIOGRAPHY2Introduction and thesis statementIn the contemporary society, there are numerous debates on whether or not organizationalchange is important in improving and enhancing business success. Many organizations in themodern society have started to embrace the change while some few laggards are not certain onwhether or not to embrace change. The early adaptors of change tend to believe thatorganizational change helps to improve the competitive advantage of the organization as well asimprove customer satisfaction. The naysayers argue that organizational change is costly andineffective.Benn, S., Dunphy, D., & Griffiths, A. (2014). Organizational change for corporatesustainability. Routledge.Benn et al (2014) provide an in-depth analysis of the benefits associated withorganizational change. To examine the correlation between customers' satisfaction andorganization change, Benn et al (2014) took a sample of customers and collected data usingquestionnaire and observation. They found that change in the organization helps to improve thelevel of customer satisfa ...
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